Frequently asked questions

FAQ

New Horizon Medical Solutions (NHMS) is a fast-growing healthcare technology company focused on biologics and advanced wound care solutions. NHMS offers an integrated model that combines high-quality regenerative products with turnkey practice optimization systems, empowering healthcare providers to deliver better patient outcomes while optimizing their business operations.

Frequently Asked Questions

What are the advantages of working with New Horizon Medical Solutions?

When you partner with us, you gain access to exclusive benefits that will transform your practice and position you to provide exceptional care for your patients. Our benefits include:

  • Comprehensive, compliant billing services that minimize claim denials and improve reimbursement success.

  • Practice optimization services that promote financial health for your clinic, allowing you to allocate resources efficiently and invest in improved patient care.

  • Access to high-quality medical products that meet the highest standards of safety and efficacy.

Why partner with New Horizon Medical Solutions?

In addition to our commitment to patient care, we recognize the financial challenges faced by healthcare providers in delivering exceptional services while managing costs. Our strategic partnerships, advanced systems, and sophisticated solutions are designed to create cost-saving opportunities that alleviate financial burdens and improve office efficiency. This enables you to deliver outstanding care without compromising on quality.

What type of practice is a good fit for New Horizon Medical Solutions?

We collaborate with forward-thinking providers committed to advancing outcomes and transforming patient care.

From podiatrists to pain clinics, dermatologists to orthopedists, and home health and hospice providers, we bring deep expertise in regenerative medicine, biologics and wound care to elevate your practice.

Our custom-tailored solutions are built around your goals — whether that means streamlining workflows, supporting reimbursement or improving clinical outcomes.

Let’s explore how we can help your team thrive.

Medical Billing & Reimbursement

How does your billing service work?

We handle the full revenue cycle—from charge capture and coding to claims submission, denial management, and patient billing. Our team ensures timely, compliant reimbursement while keeping your administrative workload low.

What EHR or PM systems do you integrate with?

We integrate with most leading EHR and practice management systems, including but not limited to Athenahealth, Tebra, AdvancedMD, eClinicalWorks, Drchrono and more. Our integrations are designed to be seamless and customized to fit your existing workflows, minimizing disruption, and maximizing efficiency.

How do you ensure compliance with healthcare regulations?

Our team is trained and certified in HIPAA, Stark Law, CMS guidelines, and medical coding standards. We continuously audit claims, monitor regulatory updates, and apply industry best practices to protect your practice.

What makes your billing process different from other vendors?

We go beyond claims processing. Our services include analytics, denial trend tracking, coding education, and proactive payer engagement. Plus, we customize our approach based on your specialty and business goals.

Practice Optimization

What is practice optimization?

Practice optimization is the strategic improvement of your clinic’s workflows, technology, staffing, and billing processes to increase efficiency, reduce costs, and improve the patient experience.

How do you evaluate and improve workflow?

We start with a comprehensive assessment of your current operations—then recommend and implement targeted improvements in scheduling, documentation, billing, and staff utilization.

Do you offer training for my staff?

Yes. Our onboarding processes provide in-person and virtual training sessions to ensure your team is confident in using new systems, processes, and documentation standards.

  Wound Care Biologics​

What biologic products do you offer?

We distribute high-quality amniotic tissue allografts and other biologic wound care solutions proven to accelerate healing and improve patient outcomes in both acute and chronic wounds.

Are your products covered by insurance?

Yes, many of our wound care biologics are eligible for reimbursement under Medicare and commercial plans when medically necessary along with cash pay options. We assist your team with coding, coverage verification, and documentation.

Do you provide clinical support or training for product use?

Absolutely. Our clinical education team provides hands-on training, usage protocols, and ongoing support to ensure your providers can confidently use our products.

Working with New Horizon Medical Solutions

How do I schedule a consultation?

You can request a consultation through our website or by contacting us directly at info@nhmedical.com. A member of our team will respond within 24 hours.

What does onboarding look like?

Our onboarding process includes a kickoff meeting, system setup or integration, compliance checklists, and training. We ensure a smooth transition with minimal disruption.

How long does it take to see results?

Most practices begin seeing improvements in claim turnaround, workflow efficiency, and revenue capture within 30–90 days of implementation.